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ICBC Xingyi Ruijin Road Sub-branch Launches "Customer in My Heart" Service Competition

Update: 2019-12-30 10:48 | Edit: Hai Dongqing | Browse: 399 | Comments: 0 | Source: Xingyi Window
Abstract: Since the beginning of this year, provincial and second-level branches have been focusing on customer service.
Since this year, provincial and secondary branches have been focusing on customer service. In order to better implement the service requirements of higher-level banks, ICBC Xingyi Ruijin Road Sub-branch has launched a “customer in my heart” service competition within the outlets to comprehensively improve Outlet service quality.
The bank requires employees to change their service concept and improve service quality. Through strengthening management, let employees fully understand the key role of service work in the operation and management of this branch, actively think about what kind of service can satisfy customers, and think about what kind of service can improve branch service, so as to achieve "want me to serve" to "I We need to change our mindset of serving well, mobilizing the enthusiasm and initiative of staff for quality service at outlets. At the same time, strengthen coordination and close cooperation, establish a large customer-centric service structure, respect and understand the needs of customers, urgency of customers, think of customers' thoughts, and solve practical problems and problems in the service process with practical actions. It is strictly forbidden to shove each other and reject customers outside the door.
Focus on the customer and do a good job of extending services. Firmly establish a customer-centric service concept, take practical measures to strengthen service management and improve service levels. Pay attention to service details and humanistic care. For special reasons such as the elderly, the sick, the disabled, going abroad, and accidents, it is really impossible for them to handle the business in person. They should do special things, do urgent things, and provide on-site services when necessary. It is necessary to prevent risks and provide humanized services, understand the actual difficulties of customers, strive to meet customer needs, and effectively improve service quality.
Strict implementation of the first-question responsibility system, whoever receives the customer, who knows the customer's needs, and correctly guides the customer to the corresponding staff according to the customer's needs, resolutely prevent the occurrence of mutual shirk, and the customer does not know who to find the business . (Qi Zhengying)
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七县义市 > 兴义 > Local Information Qixianyi > Xingyi

ICBC Xingyi Ruijin Road Sub-branch Launches "Customer in My Heart" Service Competition

  • 浏览:399 评论: 0 兴义之窗 Edit: Haidong Qing Browse: 399 Comment: 0 Window of Xingyi
  • Since this year, provincial and secondary branches have been focusing on customer service. In order to better implement the service requirements of higher-level banks, ICBC Xingyi Ruijin Road Sub-branch has launched a “customer in my heart” service competition within the outlets to comprehensively improve Outlet service quality.
    The bank requires employees to change their service concept and improve service quality. Through strengthening management, let employees fully understand the key role of service work in the operation and management of this branch, actively think about what kind of service can satisfy customers, and think about what kind of service can improve branch service, so as to achieve "want me to serve well" to "I We need to change our mindset of serving well, mobilizing the enthusiasm and initiative of staff for quality service at outlets. At the same time, strengthen coordination and close cooperation, establish a large customer-centric service structure, respect and understand the needs of customers, urgency of customers, think of customers' thoughts, and solve practical problems and problems in the service process with practical actions. It is strictly forbidden to shove each other and reject customers outside the door.
    Focus on the customer and do a good job of extending services. Firmly establish a customer-centric service concept, take practical measures to strengthen service management and improve service levels. Pay attention to service details and humanistic care. For special reasons such as the elderly, the sick, the disabled, going abroad, and accidents, it is really impossible for them to handle the business in person. They should do special things, do urgent things, and provide on-site services when necessary. It is necessary to prevent risks and provide humanized services, understand the actual difficulties of customers, strive to meet customer needs, and effectively improve service quality.
    Strict implementation of the first-question responsibility system, whoever receives the customer, who knows the customer's needs, and correctly guides the customer to the corresponding staff according to the customer's needs, resolutely prevent the occurrence of mutual shirk, and the customer does not know who to find the business . (Qi Zhengying)

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