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ICBC Xingyi Wangmo Sub-branch "Three Focuses" Improve Service Efficiency

Update: 2019-12-30 10:52 | Edit: Hai Dongqing | Browse: 789 | Comments: 0 | Source: Xingyi Window
Abstract: Since the fourth quarter, ICBC Xingyi Wangmo Sub-branch has firmly established the service concept of "customer-centric", "service first, customer first" in the daily actual business development, ...
Since the fourth quarter, ICBC Xingyi Wangmo Sub-branch has firmly established a "customer-centric", "service first, customer first" service philosophy in the daily actual business development process, especially focusing on "three focuses" and continuously strengthening Service management measures to improve service quality and service efficiency, and strive to provide customers with the best service.
Focus on business training and improve service efficiency. The bank always insists that service efficiency is the fundamental of grasping services. It requires customer service managers to learn the business carefully, to be proficient in various processes, and to improve service efficiency. It also requires the person in charge of the branch to carefully review each business, avoid business errors, and reduce customers Waiting time.
Focus on segmented management to ease the pressure of exclusion. According to the rules and characteristics of the business peak period, the bank formulates corresponding response plans based on the daily, weekly, monthly, and quarterly peak business hours. To ensure the opening rate of the cabinet, to ensure that the fastest business for customers.
Focus on site management and implement measures in place. The bank attaches great importance to on-site service management. The person in charge of the outlets are on duty at the lobby, correcting irregular service behaviors of employees on the spot, answering difficult questions raised by customers face-to-face, solving service difficulties on the spot, and maintaining a good service order. (Zhang Xingpeng)
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七县义市 > 望谟 > Local Information Qixianyi > Wangmo

ICBC Xingyi Wangmo Sub-branch "Three Focuses" Improve Service Efficiency

  • 浏览:789 评论: 0 兴义之窗 Edit: Haidong Qing Browse: 789 Comment: 0 Window of Xingyi
  • Since the fourth quarter, ICBC Xingyi Wangmo Sub-branch has firmly established a "customer-centric", "service first, customer first" service philosophy in the daily actual business development process, especially focusing on "three focuses" and continuously strengthening Service management measures to improve service quality and service efficiency, and strive to provide customers with the best service.
    Focus on business training and improve service efficiency. The bank always insists that service efficiency is the fundamental of grasping services. It requires customer service managers to learn the business carefully, to be proficient in various processes, and to improve service efficiency. It also requires the person in charge of the branch to carefully review each business, avoid business errors, and reduce customers Waiting time.
    Focus on segmented management to ease the pressure of exclusion. According to the rules and characteristics of the business peak period, the bank formulates the corresponding response plan according to the daily, weekly, monthly, and quarterly peak business hours. The manpower deployment of customer service managers and account managers is made in advance. To ensure the opening rate of the cabinet, to ensure that the fastest business for customers.
    Focus on site management and implement measures in place. The bank attaches great importance to on-site service management. The person in charge of the outlets are on duty at the lobby, correcting irregular service behaviors of employees on the spot, answering difficult questions raised by customers face-to-face, solving service difficulties on the spot, and maintaining a good service order. (Zhang Xingpeng)

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